You've gotten a new screen or battery installed, and something isn't right. Maybe the touch isn't responding properly. Maybe the battery health reading is off. Whatever the issue, the last thing you want is to be stuck wondering what to do next.
Making a phone parts warranty claim or figuring out how to claim a phone screen warranty doesn't need to be complicated. Here's exactly how the iGadget warranty works, what's covered, what's not, and how to get a replacement for a faulty phone part sorted as quickly as possible.
Quick summary:
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iGadget offers two warranty tiers: 6 months on high-quality aftermarket parts, 12 months on premium parts.
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All replacement batteries carry a 12-month warranty, including an 80% capacity retention guarantee.
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DIY-installed parts are covered, provided they weren't damaged during installation.
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If something goes wrong, contact iGadget first before taking the part anywhere else.
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If your part is confirmed faulty, iGadget will send a prepaid courier label so you can return it at no cost.
What Does the iGadget Warranty Actually Cover?
The warranty covers manufacturing defects and faults arising from normal use during the warranty period. If a screen develops a touch issue, a battery fails to hold charge properly, or a part simply stops working as it should, that's exactly what it's there for.
What it doesn't cover is accidental damage or issues caused by the user. A cracked screen from a drop, water damage, or a part that was damaged during installation won't be eligible for a claim. The warranty is designed for genuine manufacturing faults, not mishaps.
Every iGadget product is clearly labelled with its warranty tier before you add it to your cart, so there's no guessing at checkout.
How Long Is the Warranty on iGadget Phone Parts?
iGadget runs two warranty tiers depending on the grade of part you buy:
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Premium parts carry a 12-month warranty from the date of purchase. This includes all replacement batteries, which also come with a guarantee that the battery will retain at least 80% of its original capacity for 12 months.
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High-quality aftermarket parts carry a 6-month warranty from the date of purchase.
To put that in context, many repair shops offer only a 3- or 4-month warranty on phone parts and labour. The 12-month coverage on premium parts is three times that.
Does the Warranty Cover Parts I Install Myself?
Yes. iGadget's warranty covers parts you install yourself, provided the part wasn't damaged during installation. This is worth knowing if you're a DIY repairer, because many suppliers won't back self-installed parts.
The key thing is that you don't attempt to fix or modify the part before contacting iGadget. If something isn't working after installation, the next step is to contact the support team, not to troubleshoot it yourself or take it to another repairer.
How to Make a Phone Parts Warranty Claim
The process is straightforward. Here's how it works:
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Contact iGadget support first. This is the most important step. Before you do anything else, including taking the part to another repairer, reach out to our team. This applies to any part, so if you're looking to claim a phone screen warranty specifically, this is still your first step.
When you get in touch, include your order number and a clear description of the fault. Photos or a short video showing the issue will help speed things up.
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Troubleshoot with the team. The support team will work with you to confirm whether the issue is a manufacturing fault or something else. This step protects everyone and makes sure claims are processed correctly.
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Return the part for free. If the part is confirmed faulty, iGadget will provide a prepaid courier label so you can send it back at no cost.
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Receive your replacement. Once the return is received and assessed, your faulty phone part replacement will be dispatched. If an identical replacement isn't available, iGadget will work with you on a solution.
One thing to note: taking the part to a third-party repairer before contacting iGadget will void the warranty. Call our team first.
Ready to check your warranty details or browse parts? Visit the iGadget warranty page for the full terms, or head to the shipping page for delivery and returns information.
What Voids a Phone Parts Warranty Claim?
It's worth being clear on what falls outside warranty coverage so there are no surprises:
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Accidental damage, drops, or cracks
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Water or liquid damage
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Parts damaged during installation
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Repairs attempted by a third party before contacting iGadget.
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Normal wear and tear over time
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Issues caused by user error rather than a manufacturing defect
If you're not sure your issue qualifies, get in touch anyway. The support team will let you know.
What About the NZ Consumer Guarantees Act?
The Consumer Guarantees Act (CGA) provides New Zealand buyers with additional protection beyond any retailer's warranty. Under the CGA, products must be of acceptable quality and fit for purpose. For major failures, you may be entitled to a remedy that goes beyond what the standard warranty offers, regardless of when the fault appears.
iGadget's warranty exists alongside your CGA rights, not instead of them. If you believe you have a claim under the CGA, it's worth mentioning when you contact the team.
Got a Faulty Part? Let's Get It Sorted
The iGadget warranty is designed to back the quality of every part we sell, whether you're a first-time DIY repairer or a regular customer. If something isn't right, the support team is easy to reach, the return process is free, and replacements are dispatched promptly.
FAQs
Does iGadget's warranty cover self-installed parts?
Yes. Parts you install yourself are covered under the iGadget warranty, provided they weren't damaged during installation. This applies to both the 6-month and 12-month warranty tiers.
What's the difference between the 6-month and 12-month warranty? The 6-month warranty applies to high-quality aftermarket parts. The 12-month warranty applies to premium parts, all replacement batteries, and any repairs carried out by iGadget technicians.
What happens if my battery loses capacity within the warranty period?
All iGadget replacement batteries carry a 12-month warranty, including a capacity retention guarantee. If your battery falls below 80% of its rated capacity within 12 months, iGadget will treat it as faulty and provide a free replacement.
Will taking my part to another repairer void my warranty?
Yes. Taking the part to a third-party repairer before contacting iGadget will void the warranty. Always contact iGadget support first to start your phone parts warranty claim.
